Appeals of citizens

Work with appeals of citizens and legal entities at the plant Polymir of OJSC Naftan is carried out in accordance with the Law of the Republic of Belarus dated July 18, 2011 “On Appeals of Citizens and Legal Entities”, Decree of the President of the Republic of Belarus dated October 15, 2007 No. 498 “ On additional measures to work with appeals of citizens and legal entities”, Resolution of the Council of Ministers of the Republic of Belarus dated December 30, 2011 No. 1786“ On approval of the Regulation on the procedure for conducting paperwork on appeals of citizens and legal entities in state bodies, other organizations, individual entrepreneurs”.

Written appeals to the plant Polymir of OJSC Naftan are delivered by courier, by mail, during personal reception, by making comments and (or) suggestions in the comments and suggestions books. Faxes, telephone messages are not considered written appeals and they are not subject to consideration.

Electronic appeals are submitted to OJSC Naftan by posting on the Citizens’ Appeals page on the official website of OJSC Naftan in the global computer network Internet.

Requirements set for appeals:

Appeals are written in Belarusian or Russian.

Written appeals of citizens must contain:

• name and (or) address of the organization or position of the person to whom the appeal is sent;
• surname, first name, patronymic (if any) or initials of a citizen, address of his/her place of residence (place of stay);
• statement of the essence of the appeal;
• personal signature of the citizen(s).

Written appeals of legal entities must contain:

• name and (or) address of the organization or position of the person to whom the appeal is sent;
• full name of the legal entity and its location;
• statement of the essence of the appeal;
• surname, first name, patronymic (if any) of the head or a person authorized to sign appeals in the established manner;
• the personal signature of the head or the person authorized to sign appeals in the established manner, certified by the seal of the legal entity.

Documents submitted by the applicants’ representatives are accompanied with documents confirming their authority.

Personal appointment schedule

Personal appointment schedule of citizens, their representatives, representatives of legal entities at the plant Polymir of OJSC Naftan by deputy director general of OJSC Naftan (for chemical production) – director of the plant Polymir, chief engineer of the plant Polymir and deputy directors of the plant Polymir”.